Privacy Policy
At VIVE Flowers, we are committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information when you visit our website or shop with us.
1. Information We Collect
- Personal Information: When you place an order, create an account, or sign up for our newsletter, we collect personal information such as your name, email address, phone number, billing and shipping address, and payment details.
- Usage Data: We may collect information about how you use our website, such as your IP address, browser type, pages visited, and the time spent on our site.
- Cookies: We use cookies to improve your shopping experience. Cookies are small files stored on your device that allow us to recognize your preferences and provide personalized content.
2. How We Use Your Information
- To process and fulfill your orders, including billing and shipping.
- To communicate with you about your order, promotions, or other relevant information.
- To improve our website, products, and services.
- To send marketing emails, offers, and promotions (you can opt-out at any time).
- To prevent fraud and secure our website.
3. How We Protect Your Information
- We implement industry-standard security measures, including encryption and secure servers, to protect your personal information from unauthorized access, alteration, or disclosure.
- Payment information is processed through secure third-party payment gateways, and we do not store your credit card details on our servers.
4. Sharing of Information
- Third-Party Services: We may share your information with third-party service providers who help us operate our business, such as payment processors, delivery services, or email marketing platforms. These third parties are required to protect your data and only use it for the purpose of providing their services to us.
- Legal Compliance: We may disclose your information if required by law or if we believe that such disclosure is necessary to protect our rights or comply with a legal process.
5. Your Rights
- Access and Correction: You have the right to access, update, or correct any personal information we hold about you. You can do this by logging into your account or contacting us at [Email Address].
- Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe link in any email we send or by contacting us directly.
- Data Deletion: If you would like your personal information to be deleted from our systems, please contact us, and we will take steps to remove your data, except when required for legal or business purposes.
6. Children’s Privacy
- Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete it promptly.
7. Changes to This Privacy Policy
- We may update this policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
- If you have any questions or concerns about this Privacy Policy, please contact us at viveflowersla@gmail.com or call us at 424-362-4054.
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This privacy policy template covers the key aspects of data protection. Make sure to customize it to reflect your specific business practices and comply with local privacy regulations (e.g., GDPR, CCPA).We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Questions about the Privacy Policy should be sent to us at info@viveflower.com.