Vive Flower
No. 008 Pink Cloud Hydrangeas
No. 008 Pink Cloud Hydrangeas
Purchase options
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Description
Pink Cloud: A soft, billowing bouquet of pink hydrangeas, resembling a dreamy puff of cotton candy clouds!
On photo size Standard : 15-20 stems
Deluxe : 35-40 stems
Premium : 55-60 stems
SHIPPING INFO
SHIPPING INFO
At VIVE Flowers, we strive to ensure that your flowers and gifts are delivered fresh and on time. Please read our shipping policy carefully to understand how we process and deliver your orders.
1. Delivery Area
- We currently offer flower delivery to the following areas: [List of Cities, Counties, or Areas].
- If you’re located outside of our standard delivery area, please contact us to discuss potential options for long-distance delivery or special arrangements.
2. Delivery Fees
- Delivery fees are based on the destination of your order. The applicable delivery fee will be calculated and displayed at checkout.
- Same-day deliveries or deliveries to areas outside our standard range may incur an additional surcharge.
- Free local delivery is available for orders over [amount].
3. Delivery Times
- Standard Delivery: Orders placed before [Cut-off Time] will be delivered on the same day within our delivery area, unless a future delivery date is selected.
- Same-Day Delivery: We offer same-day delivery for orders placed by [Time Cut-off], based on availability. Orders placed after this time will be delivered the following day.
- Holiday Delivery: Due to high demand, deliveries during holidays such as Valentine’s Day, Mother’s Day, and Christmas may require additional processing time. We recommend placing your order in advance to guarantee delivery.
4. Delivery Instructions
- If the recipient is not available at the time of delivery, we will leave the flowers in a safe location (if possible) and notify the recipient. Alternatively, we may attempt to contact the recipient to arrange redelivery.
- For apartment buildings or gated communities, please ensure we have access codes or other necessary instructions for entry.
- Please provide accurate delivery information to avoid delays or non-delivery.
5. Shipping Restrictions
- We do not deliver to P.O. boxes.
- Deliveries are limited to specific hours depending on the destination. If you have time-sensitive deliveries (e.g., funeral services, weddings), please contact us directly to make arrangements.
6. Order Changes
- If you need to change the delivery address or make adjustments to your order, please contact us as soon as possible at [Phone Number] or [Email Address]. We will do our best to accommodate changes, but once an order is in transit, modifications may not be possible.
7. Undeliverable Locations
- We are not responsible for failed deliveries due to incorrect addresses or when the recipient is unavailable. In such cases, we may charge an additional delivery fee for re-delivery attempts.
8. International Shipping
- At this time, we do not offer international shipping. Please contact us if you need assistance with an international flower delivery, and we will do our best to refer you to a trusted partner.
9. Damaged or Late Deliveries
- If your flowers arrive damaged or are not delivered within the promised timeframe, please contact us within 24 hours of delivery at [Phone Number] or [Email Address] for a resolution. We may offer a replacement or refund in such cases.
10. Contact Us
- If you have any questions about our shipping policy or need help with your order, please contact us at [Phone Number] or [Email Address].
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This shipping policy ensures transparency with your customers and helps them understand how orders are processed. Be sure to adjust it based on your shop’s specific procedures and location!
Questions about the Shipping Policy should be sent to us at info@viveflower.com.
RETURN & EXCHANGE
RETURN & EXCHANGE
At VIVE Flowers, we take pride in delivering the freshest flowers and providing excellent customer service. If for any reason you are not completely satisfied with your purchase, we are here to help.
1. Refund Eligibility
- Refunds are available for orders that meet the following conditions:
- The flowers or plants were delivered in poor condition (e.g., damaged, wilted, or significantly different from what was ordered).
- The order was not delivered on the scheduled date due to our error.
2. Non-Refundable Items
- We are unable to offer refunds for:
- Custom or personalized flower arrangements that were made according to your specifications.
- Orders that were delivered to an incorrect address provided by the customer.
- Flowers that were properly delivered but later wilted due to improper care or delay in receiving.
3. How to Request a Refund
- To request a refund, please contact us within 24 hours of delivery. You can reach us at 424-362-4054 or via email at viveflowersla@gmail.com
- Please provide your order number, a photo of the delivered flowers (if applicable), and a brief description of the issue.
4. Refund Process
- Once your refund request is approved, we will initiate a refund to your original payment method. Please allow 5-7 business days for the refund to appear in your account.
5. Exchanges and Replacements
- In lieu of a refund, you may choose to have the order replaced or exchanged for another arrangement of equal value. We will prioritize urgent re-delivery in the case of mistakes on our part.
6. Cancellations
- Cancellations made more than 24 hours before the scheduled delivery date are eligible for a full refund.
- Cancellations made within 24 hours of the delivery date may be subject to a 50% restocking fee, depending on the nature of the order.
Thank you for choosing VIVE Flowers. We appreciate your business and strive to ensure that every order is delivered with care and quality.
